Returns Policy, Refunds and Exchanges.

The Precious Collection by Sleek Hair Ltd have a 14 day returns policy, for items that still have the tag attached, returned in the original packaging. The hair must not appear worn or cut e.g. lace or length. The product(s) must not have been exposed to heat, styling products or any form of chemicals. Following these guidelines, only then can the product(s) be exchanged or refunded. We maintain strict standards for quality assurance for all our orders, they are inspected prior to shipping. Due to the nature of the products we sell, it is unhygienic to return used wigs and hair extensions and no refunds or exchanges can be authorised.

Please contact customerservice@preciousmuir.com to process your return along with these details below:

– Full name
– Order number
– Delivery address
– E-mail address
– The reason for your return, along with a clear image of the product(s)
– With your request for e.g. refund or exchange

We will reply within 24-48 hours. Please note we do not offer a free returns policy. We recommend you obtain proof of postage or tracking when returning all your goods. We do not take responsibility for lost returns.

All refunds are processed once we have received the returned items. If we agree to issue a refund, we aim to complete all refund payments within 5-7 working days.

Depending on your individual bank, this may take a further few more days to display into your account and show up on your bank statement. Feel free to contact us via e-mail customerservice@preciousmuir.com if your refund has not been received after 14 business working days.

We offer a Standard Delivery.

That can take between 2-5 working days, please make note of your tracking number, which will keep you updated on your package delivery date and time. If for any reason you do not receive your package within 5 business working days, please contact us via e-mail customerservice@preciousmuir.com Sometimes Postal delivery delays can occur, we apologise in advance for the inconvenience but it is beyond our control.

If for any reason you are not home for your delivery, your parcel maybe left with a neighbour or at your local sorting office, which you can collect the next business working day with the note of attempt to deliver and a Government issued I.D that matches the full name on the note and parcel. Alternatively you can reschedule another delivery date to your chosen delivery address; that was stated on your order confirmation.

Placing your order.

The Precious Collection by Sleek Hair Ltd will have promotional discount codes, available to use when purchasing. Please ensure to enter the correct code before processing your transaction. We are unable to add discounts to any order(s) once the transaction has been processed.

The Precious Collection by Sleek Hair Ltd reserves the right to withdraw, amend or cancel promotions at any time.

You will receive a confirmation e-mail with details that will include your order number, the product(s) information and your tracking number.

A final confirmation e-mail will be sent to you when your order is on it’s way.
If your e-mail account doesn’t recognised our e-mail address, say for example being a new customer, it may filter our e-mails to the Junk/Spam folder, please check those folders for your order confirmation details.

Orders cannot be amended once placed and processed. If for any reason you change your mind and wish to return or exchange the item for something else, please contact us via e-mail: customerservice@preciousmuir.com

Hair care.

A few simple hair maintenance tips is the key to having long lasting wigs and hair extensions. It does all depend on how well you treat the product(s).  If you do place the wigs and hair extensions back into the packaging/silk bag provided, this will help maintain the shape and style. The better you treat the hair, the longer it will last.

Premium Synthetic Wigs:

We recommend for our Premium Synthetic Wigs to avoid over use of heat and when using a flat iron and curling iron, please use it on a low temperature. Also avoid using heavy styling chemicals. And the hairstyle it was delivered to you as, is the style it will remain. You cannot restyle the synthetic wigs into something totally different.

We do not recommend using any form of hair colour chemicals or a hairdryer on the synthetic hair wigs as this is most likely to damage the fibres and cause breakage and permanent damage!

100% Remy Human Hair – Wigs and Hair Extensions:

We recommend for our 100% Remy Human Hair Wigs and Extensions; to treat it somewhat like your own hair. Use a conditioner after washing the human hair and instead of overly blowdrying the hair, let it dry naturally. But if and when applying any form of heat to the hair, use a heat protector for your hair and place your styling equipment on a low temperature.

The 100% Remy Human Hair Wigs and Hair Extensions; will arrive in the form of straight hair but you can add waves, curls and style it like your own hair but for longevity we do highly recommend to not use any form of colour/dye chemicals on our products, as this can cause permanent damage to the hair itself.

Terms & Conditions

Welcome to The Precious Collection by Sleek Hair. If you continue to browse and use this shop, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern by preciousmuir.com relationship with you in relation to this shop.
The term ‘The Precious Collection by Sleek Hair’ or ‘us’ or ‘we’ refers to the owner of the website The Precious Collection by Sleek Hair Ltd. Our address is Suite 103 151 Trafalgar Rd, London, England SE10 9TX United Kingdom. The term ‘you’ refers to the user or viewer of our website.

The use of preciousmuir.com is subject to the following terms of use:

•   Product specifications may alter due to circumstances beyond our control however if you are unhappy with the product supplied then you may cancel your order in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000.

•   This website contains material which is owned by The Precious Collection by Sleek Hair Ltd. This material includes, but is not limited to the images, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

•   All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

•   Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

•   Our website may also include links and ad banners to other websites. These links and ads are provided for your convenience for you to receive further information on a subject of interest. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

•  For deliveries, refunds and returns please e-mail customerservice@preciousmuir.com

The Precious Collection by Sleek Hair Ltd reserves the right to cancel orders up to the point of delivery. Your use of preciousmuir.com and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

error: Content is protected !!