That can take between 2-5 working days, please make note of your tracking number, which will keep you updated on your package delivery date and time. If for any reason you do not receive your package within 5 business working days, please contact us via e-mail customerservice@preciousmuir.com Sometimes Postal delivery delays can occur, we apologise in advance for the inconvenience but it is beyond our control.

If for any reason you are not home for your delivery, your parcel maybe left with a neighbour or at your local sorting office, which you can collect the next business working day with the note of attempt to deliver and a Government issued I.D that matches the full name on the note and parcel. Alternatively you can reschedule another delivery date to your chosen delivery address; that was stated on your order confirmation.

The Precious Collection by Sleek Hair Ltd will have promotional discount codes, available to use when purchasing. Please ensure to enter the correct code before processing your transaction. We are unable to add discounts to any order(s) once the transaction has been processed.

The Precious Collection by Sleek Hair Ltd reserves the right to withdraw, amend or cancel promotions at any time.

You will receive a confirmation e-mail with details that will include your order number, the product(s) information and your tracking number.

A final confirmation e-mail will be sent to you when your order is on it’s way.
If your e-mail account doesn’t recognised our e-mail address, say for example being a new customer, it may filter our e-mails to the Junk/Spam folder, please check those folders for your order confirmation details.

Orders cannot be amended once placed and processed. If for any reason you change your mind and wish to return or exchange the item for something else, please contact us via e-mail: customerservice@preciousmuir.com

A few simple hair maintenance tips is the key to having long lasting wigs and hair extensions. It does all depend on how well you treat the product(s).  If you do place the wigs and hair extensions back into the packaging/silk bag provided, this will help maintain the shape and style. The better you treat the hair, the longer it will last.

Premium Synthetic Wigs:

We recommend for our Premium Synthetic Wigs to avoid over use of heat and when using a flat iron and curling iron, please use it on a low temperature. Also avoid using heavy styling chemicals. And the hairstyle it was delivered to you as, is the style it will remain. You cannot restyle the synthetic wigs into something totally different.

We do not recommend using any form of hair colour chemicals or a hairdryer on the synthetic hair wigs as this is most likely to damage the fibres and cause breakage and permanent damage!

100% Remy Human Hair – Wigs and Hair Extensions:

We recommend for our 100% Remy Human Hair Wigs and Extensions; to treat it somewhat like your own hair. Use a conditioner after washing the human hair and instead of overly blowdrying the hair, let it dry naturally. But if and when applying any form of heat to the hair, use a heat protector for your hair and place your styling equipment on a low temperature.

The 100% Remy Human Hair Wigs and Hair Extensions; will arrive in the form of straight hair but you can add waves, curls and style it like your own hair but for longevity we do highly recommend to not use any form of colour/dye chemicals on our products, as this can cause permanent damage to the hair itself.